Worked for Amazon Development Center in Hyderabad as Last mile Logistics Specialist, my responsibilities were to facilitate the flow of information between Delivery service providers to Station managers and to the customers. To provide timely resolution to the issue in hand by researching & querying internal tools .Also include escalation of business information to the team and follow up the
resolution. Demonstrated ability and ownership to resolve challenging issues which requires communication with Customers, Delivery station managers and vendors.
Have experience in interacting with clients across multiple geographies like NA, UK and EU.
Involved in network monitoring and significant analysis of network data. Worked on different entities like Amazon fresh, Amazon Prime, Amazon Flex and Amazon Locker.
8-2011 - 7-2015
Bachelor of Technology at Swami Vivekananda Institute of Technology