• Result-oriented Professional with over 16 years of work experience in various industries
• Demonstrated excellence by ensuring smooth operations among the various teams across the globe
• Extensive experience in managing customer service/support and process operations with an aim to accomplish corporate plans & goals successfully
• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Skilled in ensuring continuous interaction with Stakeholders to make sure that area of concern can be worked upon for improved service levels
• Abilities in coordinating with internal/external Stakeholders for running successful business operations and experience of implementing procedures and service standards for business excellence
• An effective communicator & negotiator with strong analytical, problem solving and organizational abilities
4-2013 - 12-2015
AVP – Relationship Management at Edusys Services Private Limited, Bangalore, KA, India